Create a CenturyLink email account

Your CenturyLink High-Speed Internet service includes an email account. Learn how to create your account and how to check your email from your preferred program.

Please note that your CenturyLink email login is different from your My CenturyLink online account login.

How to create your email address

Option 1: When you install your service

You can create your CenturyLink email account when you install your service, or if that's not convenient, you can create it later. Here are the step-by-step instructions for both options.

When you install your new CenturyLink High-Speed Internet service, you're prompted to create a login for your CenturyLink home page. When you see this prompt, do the following:

Select "I want to create a new account as my login to my CenturyLink home page," and click Next.
Enter a new login/email address, and create a password.
Choose a secret question and corresponding answer. Click Next.

Congrats! You've set up your CenturyLink email address.

Option 2: At a time that fits your schedule

If you didn't set up your email when your service was installed, you can create anytime you want. You'll need your account number and billing zip code to complete the setup.

Go to the CenturyLink.net home page.
Enter Click on the "My CenturyLink" dropdown on the top navigation.
Click on "Create Email Account."
Follow the prompts.

From here, follow the prompts to choose your login/email address, password and secret question.

How to check your email

If you have received a 500 or 505 error message when logging into your CenturyLink webmail, please access your email via www.centurylink.net. A login option will display after you select the mail icon on the right hand side. If you have bookmarked any other addresses to access your mail please delete them and update to www.centurylink.net.

There are two ways to check your CenturyLink email: at CenturyLink.net or using your preferred email program.

Check your email with CenturyLink.net webmail

Check your email from CenturyLink.net

Go to your home page on CenturyLink.net
Click the green "Email" button at the top right side of the page
Enter your username and password.
Click the "Log In" button to view your email

Your service gets you access to 10 additional customizable email addresses that you can use or share with members of your household.

If you have any problems with your email, we can help. We have an email troubleshooting page with solutions to some common problems, such as with sending or receiving email, opening attachments or "mailbox full" errors.

Check your email using your preferred program

You can set up your CenturyLink email to work with other email programs and on multiple devices. We provide step-by-step instructions for Mac OS, iOS, Android and Windows.

For all programs and devices, you will need the POP/SMTP server settings as you follow the instructions for your specific device or program.

CenturyLink.net

Visit your home page to check your CenturyLink email, browse news, check the weather and more.

Open CenturyLink.net

Keep your CenturyLink email active

Like many free web-based email services, unused CenturyLink email accounts are deactived after a certain amount of time. To keep your CenturyLink email active, be sure to log in at least once a year. Accounts with no activity for longer than a year will be deactivated and all contents deleted.

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